The satisfaction of our customers is our top priority. We are committed to providing the highest quality fresh seafood. Due to the perishable nature of these products, we cannot accept returns once they have been delivered. However, if you are not satisfied with the quality of the product you received, please contact us immediately with clear evidence of the problem (e.g. a photo of the product) and your proof of purchase. We will review your claim and, if found valid, offer a refund or exchange. Please note that this claim must be made within 24 hours of receiving your order.

All direct payment gateways follow the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

We are committed to shipping your fresh seafood products as quickly as possible. Please note that our standard delivery time varies from 24 to 48 hours maximum after validation of your order. We do everything we can to meet this deadline and offer you a smooth and efficient delivery experience.