Privacy policy
PRIVACY POLICY
ARTICLE 1 – PERSONAL INFORMATION COLLECTED
When you make a purchase on our online store, we collect the personal information necessary to process your order, including:
- First and last name
- Shipping and billing address
- Email address and phone number
- Payment information(processed securely by our provider Shopify)
- IP address and browsing data
We also use cookies and analytics tools to improve your user experience and optimize our site.
ARTICLE 2 – CONSENT
How do we obtain your consent?
When you provide us with your information for a transaction (purchase, credit card verification, order, delivery, or return), we consider that you consent to its collection and use for that specific purpose only.
If we request your information for another reason (marketing, newsletter), we will explicitly ask for your consent or offer you the option to opt-out.
How to withdraw your consent?
If you change your mind and no longer wish for us to use your personal information, you can contact us at info.khachane@gmail.com or by mail at:
Poissonnerie Khachane
15 Avenue Guillaume Gilbert, 1050 Brussels, Belgium
ARTICLE 3 – DISCLOSURE OF INFORMATION
Your personal information is strictly confidential. However, we may be required to disclose it if:
- The law requires us to do so.
- You violate our General Terms and Conditions of Sale and Use.
ARTICLE 4 – DATA HOSTING AND SECURITY
Our online store is hosted by Shopify Inc., which ensures secure data storage. Shopify adheres to the following security standards:
- SSL encryption to secure data transmission.
- PCI-DSS compliance, ensuring the security of credit card payments.
- Data storage on servers protected by firewalls.
Payment Security
If you make your payment through a direct payment gateway, Shopify stores your banking information in an encrypted and secure manner. This information is deleted once the transaction is complete.
ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES
We use third-party service providers for payment, logistics, and website traffic analysis. These providers have their own privacy policies.
Order Delivery
- Within a 20 km radius: handled by our own teams using refrigerated vehicles.
- Beyond 20 km: shipping via DPD Fresh, which ensures the cold chain is maintained.
Marketing and Communication
With your consent, we may use your information to send you promotional offers via email or SMS. You can unsubscribe at any time.
ARTICLE 6 – PROTECTION AGAINST UNAUTHORIZED ACCESS
We implement several measures to protect your data:
- hCaptcha: anti-bot and anti-spam solution to secure forms.
- Consentmo GDPR: integrated tool to manage cookie consent in accordance with GDPR.
- Encryption of sensitive data(payments, customer information).
- Restricted data access only to authorized employees.
ARTICLE 7 – USE OF COOKIES
We use cookies to improve your browsing experience and analyze site traffic. You can manage your preferences via the consent banner displayed during your visit.
Types of cookies used:
- Essential cookies: necessary for the proper functioning of the site (e.g., user session).
- Analytical cookies: used to measure traffic and improve site performance.
- Marketing cookies: used to display personalized offers.
You can modify or withdraw your consent at any time via Consentmo GDPR on our site.
ARTICLE 8 – AGE OF CONSENT
By using this site, you represent that you are of legal age in your country of residence or have given your consent to allow any minor dependents to use this site.
ARTICLE 9 – CHANGES TO THE PRIVACY POLICY
We reserve the right to modify this policy at any time. Changes will take effect immediately after their publication on our site. We will inform you of significant updates by email or notification on our site.
ARTICLE 10 – CONTACT AND USER RIGHTS
In accordance with GDPR, you have the right:
- To access your personal data.
- To request its rectification or deletion.
- To withdraw your consent at any time.
For any requests, please contact us at info.khachane@gmail.com or at the following address: