Online ordering is a breeze, but what about delivery? We have exciting news for our loyal customers in Belgium.

We are proud to announce our new partnership with two delivery giants: DPD Fresh and Chrono Fresh.

• DPD Fresh

A leader in the delivery field, DPD Fresh guarantees fast and secure distribution of your favorite products.

• Chrono Fresh

Specializing in the delivery of fresh products, Chrono Fresh ensures that each item arrives at your doorstep in optimal condition.

We are committed to offering the highest quality products. This partnership strengthens our determination to ensure that every item you order is delivered in perfect condition.

• Delivery Time 

We know how crucial it is to receive your orders on time.

Generally, delivery takes between 24 and 48 hours. However...

The exact timeframe may depend on your location in Belgium. The closer you are to our distribution centers, the faster the delivery.

• Shipping in Belgium (Excluding Brussels)

Our shipping services cover all of Belgium.

• Costs and Discounts
  • Delivery fees are €35 (fresh products) or €37 (frozen products). Free delivery on orders over €150.
  • The minimum purchase amount for delivery is €50.

• Shipping in France and Luxembourg

We ship your orders to France and Luxembourg via Chrono Fresh, maintaining the cold chain. Here are the details of the costs.

• Costs and Discounts
  • Delivery fees are €55 for France and Monaco; €49 (fresh products) or €51 (frozen products) for Luxembourg. Free delivery on orders over €150.
  • The minimum purchase amount for shipping is €50.

• Why Choose Our Delivery Service?

Our priority is to guarantee you an unparalleled delivery experience. With our trusted partners, you can be sure that your order will be in good hands.

In our modern world, time is essential. That's why we do everything we can to ensure seamless and timely delivery.

Although we specialize in home delivery, we are always exploring other options to meet the needs of all our customers.

• How to Track Your Order?

Once your order is placed, we will provide you with a tracking number to keep you informed every step of the way.

• Delivery Costs

We strive to maintain competitive delivery costs to ensure an exceptional customer experience.

• What If My Order Is Delayed?

If you encounter any issues with your delivery, please do not hesitate to contact us. We are here to help.

• How to Return a Product?

Due to the perishable nature of these products, we cannot accept returns once they have been delivered. However, if you are not satisfied with the quality of the product you received, please contact us immediately with clear proof of the issue (e.g., a photo of the product) and your proof of purchase. We will review your claim and, if deemed valid, we will offer a refund or exchange. Please note that this claim must be made within 24 hours of receiving your order.

We are thrilled about these new advancements in our delivery services. With DPD Fresh and Chrono Fresh by our side, we are ready to offer an incomparable customer experience in Belgium, Luxembourg, and France.

FAQs

1. Do you deliver to France and Luxembourg?

Yes, we ship to France and Luxembourg via Chrono Fresh, maintaining the cold chain.

2. How can I track my order?

We will provide you with a tracking number once your order has been shipped.

3. Are there any extra charges for express delivery?

This service is not available at the moment, but we are working on it.

4. Can I change the delivery address after placing my order?

Contact us as soon as possible, and we will do our best to accommodate your request.

5. What is your return policy?

Your satisfaction is crucial to us. If you are not satisfied with your purchase, please contact us for detailed return instructions.