We deliver to 4 zones with different conditions:

• Brussels and surrounding areas — next-day local delivery
• Rest of Belgium — carrier delivery within 24 to 72 hours
• France & Luxembourg — carrier delivery within 24 to 72 hours
• Monaco — carrier delivery within 24 to 72 hours

Enter your postal code on our delivery verification page to find out your specific conditions.

Our standard delivery time is 24 to 48 hours after order confirmation, with a maximum of 72 hours for the most remote destinations.

For next-day delivery, please order before 1:59 PM. You can also choose a later delivery date that suits you, subject to availability.

Fees depend on your zone:

• Brussels and surrounding area: €5 for purchases between €20 and €50, free for purchases over €50.
• Belgium outside Brussels: €35 (fresh products) or €37 (frozen).
• Luxembourg: €49 (fresh products) or €51 (frozen).
• France & Monaco: €55.

For shipments, delivery is free for purchases over €150 (minimum order: €50). The minimum amount for local delivery is €20.

Our orders are shipped in insulated packaging with ice packs to maintain core temperature. The cold chain is guaranteed from our counter to your door.

For shipments outside of Brussels, we partner with DPDFresh and ChronoFresh, carriers specializing in fresh products, to ensure impeccable quality upon arrival.

Upon receipt, place your order in the refrigerator as soon as possible (coldest part, between 0 and 4 °C).

To ensure optimal freshness, we recommend consuming the product within 24 to 48 hours of delivery. Oysters can be kept fresh for up to 7 days, flat, covered with a damp cloth.

If no one is available to receive the order and it cannot be left in a safe place, the delivery driver will leave a note indicating where and how to collect it.

If the order is not collected within the specified timeframe, we will contact you to arrange a redelivery. Additional charges may apply for reshipping the order.

You can also request delivery to a neighbor or a safe place — in this case, Khachane cannot be held responsible for any loss or damage after delivery.

We invite you to carefully inspect your order upon receipt. If a product is damaged or does not match your order, please contact us within 24 hours of delivery by email at info@khachane.be or by phone at 02 648 05 60.

Unfortunately, claims reported after this period cannot be processed due to the perishable nature of the products.

For local deliveries (Brussels and surrounding areas), you have the choice between two time slots:

• Morning: 10:00 AM – 12:00 PM
• Afternoon: 4:00 PM – 6:30 PM

For shipments within Belgium, France, Luxembourg, or Monaco, the time slot is set by the carrier (DPDFresh or ChronoFresh) and you will receive tracking information via email on the day of delivery.

For next-day delivery, your order must be confirmed before 1:59 PM. Orders placed after this time will be processed for the following day.

We are closed on Sundays and Mondays, so an order placed on Sunday will be prepared and shipped on Tuesday.

Yes, absolutely. Order online, we'll prepare your order, and you can pick it up for free at the store during a time slot that suits you.

Our shop is located at 15 Avenue Guillaume Gilbert, 1050 Ixelles. Open Tuesday to Friday from 9 AM to 6:30 PM, and Saturday from 9 AM to 6 PM.

As long as your order has not been prepared or shipped, you can contact us by phone at 02 648 05 60 to cancel or modify it.

Once the order has been shipped, cancellation is no longer guaranteed and return shipping costs will be your responsibility. Given the perishable nature of our products, we recommend that you pay close attention to your choices when validating your cart.

We are doing everything we can to meet the announced deadlines. However, in the event of a delay due to circumstances beyond our control (bad weather, carrier incident, strike), we will contact you as soon as possible to inform you and minimize the impact.

Unfortunately, we cannot be held responsible for delays caused by events beyond our control.